Privacy Policy
1. Identification.
1.1. Grupo Feel The City, SL., (hereinafter FTC), with EIN: B90206152, with registered office at Calle Almirante Lobo 2, 4º left, 41001 Seville (Spain), Telephone: +34 600 124 206, and email address info@feelthecitytours.com; is the owner of the website located at the Internet address https://madridroyalpalace-tickets.feelthecitytours.com/ and of its social media accounts (hereinafter, the Website).
1.2. FTC is the owner of the following social media accounts:
1.3. The person who accesses this Website (hereinafter, the User) declares that they have the minimum legal age required to give consent in relation to information society services.
1.4. By accessing this Website, the User expressly accepts all the clauses of its legal information, this privacy policy, and its cookie policy, as well as all specific terms established for the use of certain services. If the User does not accept any of the aforementioned clauses, they must refrain from accessing this Website.
2. Processing of personal data as data controller.
2.1. The information relating to the different processing activities carried out by FTC as data controller is expanded below.
| Processing relating to telephone calls. | |
|---|---|
| Who is responsible for processing your data? | FTC (more information in section 1.1). |
| For what purpose do we process your personal data? | We process the information you provide to us, or authorize us to access, for the purpose of managing your purchase of tickets (access rights and complementary services) for the tours offered on this Website, ticket acquisition, and sending you communications related to our services by calls, emails, WhatsApp messages, or SMS. |
| How long will we keep your data? | Personal data are kept while the matter indicated in your call is being managed, or for the minimum time necessary to comply with legal obligations. |
| What is the legal basis for processing your data? | The legal basis for processing your data is your freely given consent or, where applicable, the need to satisfy legitimate interests pursued by the data controller. |
| To which recipients will your data be disclosed? | Data are not disclosed to third parties, unless prior authorization has been given, there is a legal obligation, or it is strictly necessary to fulfil the purpose. |
| What are your rights when you provide us with your data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, to access, rectify, erase and port your data, to restrict and object to their processing, as well as not to be subject to decisions based solely on automated processing of your data, where applicable (more information in section 5). |
| What data must you provide mandatorily? | You are not obliged to provide any data to contact us by telephone calls. |
| Processing relating to emails. | |
|---|---|
| Who is responsible for processing your data? | FTC (more information in section 1.1). |
| For what purpose do we process your personal data? | We process personal data for the purpose of managing the matter indicated in your email. |
| How long will we keep your data? | Personal data are kept while the matter indicated in your email is being managed, or for the minimum time necessary to comply with legal obligations. |
| What is the legal basis for processing your data? | The legal basis for processing your data is your freely given consent. |
| To which recipients will your data be disclosed? | Data are not disclosed to third parties, unless prior authorization has been given, there is a legal obligation, or it is strictly necessary to fulfil the purpose. |
| What are your rights when you provide us with your data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, to access, rectify, erase and port your data, to restrict and object to their processing, as well as not to be subject to decisions based solely on automated processing of your data, where applicable (more information in section 5). |
| What data must you provide mandatorily? | You are not obliged to provide any data to contact us by email. |
| Processing relating to participation on social media. | |
|---|---|
| Who is responsible for processing your data? | FTC (more information in section 1.1). |
| For what purpose do we process your personal data? | We process the information you provide to us, or authorize us to access, for the purpose of managing contacts on social media. |
| How long will we keep your data? | The personal data you provide to us will be kept while your communication is being managed, or for the minimum time necessary to comply with legal obligations. |
| What is the legal basis for processing your data? | The legal basis for processing your data is your freely given consent. |
| To which recipients will your data be disclosed? | Data are not disclosed to third parties, unless prior authorization has been given, there is a legal obligation, or it is strictly necessary to fulfil the purpose. |
| What are your rights when you provide us with your data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, to access, rectify, erase and port your data, to restrict and object to their processing, as well as not to be subject to decisions based solely on automated processing of your data, where applicable (more information in section 5). |
| What data must you provide mandatorily? | You are not obliged to provide any data to contact us through social media. |
| Processing relating to the ticket booking section. | |
|---|---|
| Who is responsible for processing your data? | FTC (more information in section 1.1). |
| For what purpose do we process your personal data? | We process the information you provide to us, or authorize us to access, for the purpose of managing your purchase of tickets (access rights and complementary services) for the tours offered on this Website, ticket acquisition, and sending you communications relating to this management by calls, emails, WhatsApp messages, or SMS. |
| How long will we keep your data? | Personal data are kept while your ticket booking is being managed, or for the minimum time necessary to comply with legal obligations. |
| What is the legal basis for processing your data? | Data are not disclosed to third parties, unless prior authorization has been given, there is a legal obligation, or it is strictly necessary to fulfil the purpose, such as communication to the monument manager. |
| To which recipients will your data be disclosed? | Data will not be disclosed to third parties, unless there is a legal obligation or your prior authorization. |
| What are your rights when you provide us with your data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, to access, rectify, erase and port your data, to restrict and object to their processing, as well as not to be subject to decisions based solely on automated processing of your data, where applicable (more information in section 5). |
| What data must you provide mandatorily? | The form fields marked as mandatory must be completed for security reasons; if these fields are not completed, the information request cannot be submitted. |
| Processing relating to information requests. | |
|---|---|
| Who is responsible for processing your data? | FTC (more information in section 1.1). |
| For what purpose do we process your personal data? | We process the information you provide to us, or authorize us to access, for the purpose of managing your information request. |
| How long will we keep your data? | Personal data are kept while your ticket booking is being managed, or for the minimum time necessary to comply with legal obligations. |
| What is the legal basis for processing your data? | The legal basis for processing your data is that it is necessary for the application, at the request of the data subject, of pre-contractual measures. |
| To which recipients will your data be disclosed? | Data will not be disclosed to third parties, unless there is a legal obligation or your prior authorization. |
| What are your rights when you provide us with your data? | You have the right to lodge a complaint with a supervisory authority, to withdraw your consent, to access, rectify, erase and port your data, to restrict and object to their processing, as well as not to be subject to decisions based solely on automated processing of your data, where applicable (more information in section 5). |
| What data must you provide mandatorily? | The form fields marked as mandatory must be completed for security reasons; if these fields are not completed, the request to keep you informed cannot be submitted. |
3. Social media.
3.1. When the User accesses FTC’s social media accounts, they accept the processing of their personal data by them in accordance with their privacy policies:
4. Guarantee.
4.1. The User guarantees that the data provided are true, accurate, complete and up to date, and is responsible for any direct or indirect damage or loss that may arise as a result of breaching this obligation.
4.2. If the data provided belong to a third party, the User guarantees that they have informed said third party and obtained their authorization to provide their personal data to FTC.
5. Rights
5.1. The rights available to the User as data subject include:
- Right of access: the right to obtain confirmation as to whether or not personal data concerning them are being processed and, where applicable, the right of access to the personal data.
- Right to rectification: the right to obtain without undue delay the rectification of inaccurate personal data concerning them, and to have incomplete personal data completed, including by means of a supplementary statement.
- Right to erasure: the right to obtain without undue delay the erasure of personal data concerning them.
- Right to restriction of processing: the right to obtain restriction of processing of the data.
- Right to data portability: the right to receive the personal data concerning them in a structured, commonly used and machine-readable format, and to transmit those data to another controller without hindrance from the controller to whom the data were provided.
- Right to object: the right to object at any time, on grounds relating to their particular situation, to the processing of personal data concerning them.
- Automated individual decision-making, including profiling: the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning them or similarly significantly affects them.
- Right to withdraw consent: the right to withdraw their consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
5.2. The User may exercise their rights before FTC by writing to info@panchotours.com.
Consent for the use of cookies.
In order for our website to function correctly, we use cookies. To obtain your valid consent for the use and storage of cookies in the browser you use to access our website and to document it properly, we use a consent management platform: CookieFirst. This technology is provided by Digital Data Solutions BV, Plantage Middenlaan 42a, 1018 DH, Amsterdam, Netherlands. Website: https://cookiefirst.com, referred to as CookieFirst.
When you access our website, a connection is established with the CookieFirst server to enable us to obtain your valid consent for the use of certain cookies. CookieFirst then stores a cookie in your browser so that only those cookies to which you have given your consent can be activated and so that this can be properly documented. The processed data are stored until the predefined storage period expires or until you request the deletion of the data. Notwithstanding the above, certain mandatory legal storage periods may apply.
CookieFirst is used to obtain the legally required consent for the use of cookies. The legal basis for this is Article 6(1)(c) of the General Data Protection Regulation (GDPR).
On our website, we also use Google cookies to analyze traffic and improve the user experience. These cookies collect information about how visitors use our site, which helps us optimize it. The information collected by these cookies may include data about your device, browser, and activities on our website.
For more information about how Google uses cookies and how you can manage cookie settings, we recommend visiting the Google Privacy Policy.
Data processing agreement
We have entered into a data processing agreement with CookieFirst. This is a contract required by data protection law, which ensures that the data of visitors to our website are processed only in accordance with our instructions and in compliance with the GDPR.
Server log files
Our website and CookieFirst automatically collect and store information in so-called server log files, which your browser automatically transmits to us. The following data are collected:
- Your consent or its withdrawal
- Your anonymous IP address
- Information about your browser
- Information about your device
- The date and time you visited our website
- The URL of the web page where you saved or updated your consent preferences
- The approximate location of the user who saved their consent preferences
- A universal unique identifier (UUID) of the website visitor who clicked on the cookie banner